Refund policy
14-DAY RETURN & REFUND POLICY
At Vitta Derm™, we want you to feel confident in your purchase. That’s why we offer a 14-day return policy.
You have 14 days from the date your item is delivered to request an eligible return.
To start a return, please contact us at support@vittaderm.com with your order number and the email address used to place your order.
If your return is accepted, we will provide you with instructions on how and where to send your item. When applicable, we will also provide a prepaid return shipping label.
Please do not send products to any address without contacting us first. Items returned without prior authorization may not be accepted.
Vitta Derm™ is operated by KSS Global Solutions LLC, a Wyoming limited liability company.
You can contact us with any return or refund questions at:
support@vittaderm.com
RETURN WINDOW
Eligible return requests must be submitted within 14 days from the date the applicable item is delivered.
The 14-day return period begins on the delivery date shown by the applicable shipping carrier.
The return window is not automatically extended for weekends or holidays.
RETURN ELIGIBILITY
To be eligible for a standard return, the product should be returned in its original packaging whenever reasonably possible.
Because Vitta Derm™ sells personal skincare products, certain products may not be eligible for return when health, hygiene, or safety considerations apply.
However, this does not affect eligible claims under our 14-Day Money-Back Guarantee or your rights regarding products that arrive damaged, defective, or incorrect.
Please contact us before returning any product so our support team can review your request and provide the appropriate return instructions.
FREE RETURN SHIPPING
For approved eligible returns, Vitta Derm™ provides free return shipping.
When a physical return is required, we will provide return instructions and, when applicable, a prepaid return shipping label.
Customers should not independently ship a return before receiving authorization and instructions from our customer support team.
Unauthorized returns or returns sent to an incorrect address may not be accepted.
NO RESTOCKING FEES
Vitta Derm™ does not charge a restocking fee on approved eligible returns.
The restocking fee for approved returns is:
0%
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your product is damaged, defective, or you received the wrong item, contact us as soon as possible at:
support@vittaderm.com
Please include:
• Your order number
• A description of the issue
• Clear photographs of the product
• Clear photographs of the packaging when applicable
Our team will evaluate the issue and determine the appropriate resolution.
NON-RETURNABLE ITEMS
Certain items may not be eligible for return, including:
• Gift cards
• Digital products once delivered or accessed, except where otherwise required by applicable law
• Products that cannot be returned for health, hygiene, or safety reasons, except where covered by our 14-Day Money-Back Guarantee or applicable law
If you have questions about whether your order qualifies for a return, please contact us at:
support@vittaderm.com
BONUS ITEMS & FREE GIFTS
Promotional gifts, complimentary products, and digital bonuses included with an order are part of the promotional offer and generally do not have a separate cash value.
Eligibility for refunds involving promotional bundles will be determined according to the terms of the applicable offer and this Return & Refund Policy.
Digital bonuses, including eBooks or guides, may not be separately refundable once delivered or accessed, except where otherwise required by applicable law.
EXCHANGES
We do not currently offer direct product exchanges.
If you need assistance with an item you received, please contact us at:
support@vittaderm.com
Our customer support team will review your situation and advise you of the available options.
ORDER CANCELLATIONS
You may request to cancel your order within 1 hour of placing it, provided the order has not yet been processed.
To request a cancellation, please contact us immediately at:
support@vittaderm.com
Please include your order number and the email address used to place the order.
Cancellation requests submitted within the 1-hour cancellation window are only eligible while the applicable item or order remains unprocessed.
Once an order has entered processing, we cannot guarantee that it can be canceled or modified.
After the 1-hour cancellation window has passed, cancellation may no longer be available.
Orders that have already been processed or shipped cannot be canceled through our order cancellation process.
If an eligible order has already shipped, any applicable return request after delivery will be handled according to this Return & Refund Policy.
ORDER MODIFICATIONS
If you need to modify your order, including your shipping information, please contact us as soon as possible at:
support@vittaderm.com
We will make reasonable efforts to assist you, but modifications cannot be guaranteed once an order has entered processing.
Customers are responsible for reviewing their order and shipping information before completing checkout.
EUROPEAN UNION – 14-DAY COOLING-OFF PERIOD
Notwithstanding the above, if merchandise is shipped into the European Union and applicable law grants you a statutory right of withdrawal, you may have the right to cancel or return your order within 14 days without providing a reason.
Any statutory exceptions to the right of withdrawal remain applicable, including exceptions that may apply to certain sealed products that are not suitable for return due to health protection or hygiene reasons once unsealed.
Nothing in this policy is intended to limit any mandatory consumer rights available to you under applicable law.
REFUNDS
Once we receive and inspect an eligible return, or otherwise determine that a refund is appropriate, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
Original shipping charges, if any, may not be refundable unless required by applicable law or otherwise stated by Vitta Derm™.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:
support@vittaderm.com
REFUNDS FOR CANCELED ORDERS
If an eligible cancellation request is successfully completed before the order is processed, any applicable payment already collected will be refunded to the original payment method.
Please allow your bank, credit card issuer, or payment provider additional processing time before the refund appears on your account.
RETURN ADDRESS
Please do not send returns to our principal business office unless our customer support team specifically instructs you to do so.
Approved returns must be sent only to the return location provided by Vitta Derm™ customer support.
To obtain return instructions, contact:
support@vittaderm.com
CONSUMER RIGHTS
Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any mandatory consumer rights or remedies that cannot legally be excluded, restricted, or limited under applicable law.
CONTACT INFORMATION
Vitta Derm™
Operated by KSS Global Solutions LLC
Principal Office:
2335 E. Atlantic Blvd, Ste 200
Pompano Beach, FL 33062
United States
Email:
support@vittaderm.com
Business Registration:
KSS Global Solutions LLC
Wyoming Filing ID: 2026-002037333