Delivery & Returns

Everything you need to know about shipping times, costs, and how returns work — wherever you’re ordering from.

UK Delivery & Returns

Schedule: Delivery is Monday to Friday (excluding Public Holidays).

Express Note: Orders placed on Friday before 2pm will be delivered on Monday.

If you have any questions or queries please contact us at info@kaltundklar.de

Returns must be made within 30 days (14 days for sale items). Items must be unworn, unwashed, and have all tags attached.

Exclusions: Candles, Olive Oil, “Final Sale” items, and items used for commercial purposes are not eligible for return.

Cost: FREE for all UK customers.

Refunds are processed within 10 business days of arrival.

If you have a question or require any support please contact us on info@kaltundklar.de

USA & Canada

We ship all orders via DHL Express and Fedex on a Delivered Duty Paid (DDP) basis. All prices include duties and taxes, as we ship all US orders Delivered Duty Paid (DDP). This means there are no additional fees or surprise costs upon delivery.

Delivery days: Monday to Friday, excluding Public Holidays.

Returns must be made within 30 days. Apparel must be unworn with tags attached.

Bedding: Must be unused. If the packaging has been opened, we will request a photo to confirm condition before approving the return.

Cost: A $10 fee (in your local currency) is deducted from your refund for “change of mind” returns. This fee is waived if the item is faulty.

Refunds are processed within 5 business days of arrival at our warehouse.

Australia & New Zealand

We ship all orders via DHL Express and Fedex on a Delivered Duty Paid (DDP) basis. This means all duties and taxes are included in the price at checkout — no surprise fees on delivery.

EU, Switzerland, Channel Islands & Rest of World

We use DHL and Landmark International. All import duties and customs charges are calculated and paid at checkout for a seamless delivery experience.

Returns must be made within 30 days. Items must be unworn and unwashed with tags attached.

Cost: International customers are responsible for the cost of return postage.

Refunds are processed within 7 business days of receipt.